This Privacy Policy applies to all users who visit our website, register for our Services, purchase or subscribe to our solutions, deploy Airavat IoT devices, access our cloud platform, communicate with our support team, or otherwise interact with our business. It also applies to business partners, distributors, and authorized representatives who engage with Airavat.io in connection with our products and services. This Policy governs only information collected by Airavat.io and does not apply to third-party websites, applications, or services that may be linked from our platform or website. Users are encouraged to review the privacy policies of such third-party services before sharing their information.

The information we collect depends on how you interact with our Services. When you contact us, create an account, request a product demonstration, subscribe to our services, or communicate with our sales or support teams, we may collect personal information such as your name, company name, email address, telephone number, designation, business address, billing information, and other details necessary to provide our Services. We collect only the information that is relevant for delivering our products, managing customer relationships, responding to inquiries, processing transactions, and fulfilling our contractual obligations.

In addition to information that you voluntarily provide, we automatically collect certain technical information whenever you visit our website or use our Services. This may include your Internet Protocol (IP) address, browser type, operating system, device information, language preferences, referring website, pages visited, session duration, access timestamps, and other diagnostic information. Such information helps us understand how users interact with our platform, maintain system security, troubleshoot technical issues, improve website performance, and enhance the overall user experience.

As an IoT and Artificial Intelligence platform, Airavat.io also processes operational information generated by connected devices and sensors deployed by our customers. Depending on the products and services being used, this information may include temperature readings, humidity measurements, door open or close events, water leakage alerts, equipment health, motion detection events, battery status, device identifiers, firmware versions, gateway connectivity, sensor diagnostics, GPS location data where enabled, and other telemetry required to monitor assets and environmental conditions. This information enables us to provide real-time monitoring, predictive analytics, automated alerts, reporting, and system diagnostics. Unless specifically configured by the customer, this operational data is generally associated with business assets and infrastructure rather than individual users.

Airavat.io uses cookies, web beacons, local storage, and similar technologies to improve the functionality and performance of our website and applications. These technologies help us remember user preferences, maintain secure login sessions, analyze website traffic, understand user behavior, personalize content, and improve our Services. Cookies also enable us to identify technical issues and measure the effectiveness of marketing campaigns. Users may configure their browser settings to refuse or delete cookies; however, doing so may affect the functionality of certain features within our Services.

The information collected by Airavat.io is used primarily to provide, operate, maintain, and improve our Services. We process personal and operational information to create customer accounts, authenticate users, provision IoT devices, configure cloud services, generate alerts, deliver analytics, produce reports, provide customer support, process payments, fulfill contractual obligations, and communicate important service-related information. We also use information to monitor system performance, improve product reliability, develop new features, enhance AI models, prevent fraud, maintain cybersecurity, comply with legal obligations, and protect the rights, property, and safety of our customers, employees, and the public.

Where permitted by applicable law and subject to your communication preferences, we may also use your contact information to send product announcements, software updates, newsletters, invitations to webinars or events, industry insights, and promotional communications. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.